Privacy Policy

Introduction

Padel Flo (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and share your personal data when you use our website and contact forms.

1. Information We Collect

We may collect and process the following types of personal data:

  • Name, email address, phone number (e.g. via contact forms)

  • IP address, browser type, device data, and usage analytics

  • Any other information you choose to submit (messages, attachments)

2. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and communicate with you

  • Provide, maintain and improve our website and services

  • Analyse usage and diagnose technical issues

  • Comply with legal obligations

3. Legal Basis for Processing

We process personal data based on your consent, our legitimate business interests (e.g. improving our website, responding to requests), or compliance with legal obligations under UK GDPR and the Data Protection Act 2018.

4. Data Sharing & Disclosure

We may share your data with:

  • Our technical and service providers (hosting, email, analytics)

  • Law enforcement or regulatory authorities when required

We do not sell your personal data to third parties.

5. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law. For example, enquiry data may be stored for up to 5 years for administrative and legal purposes.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion or restriction of processing

  • Object to certain processing (e.g. marketing)

  • Receive data portability, where applicable

  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact us at [email address].

7. Cookies & Tracking

Our website uses cookies and similar technologies. For more detail, see our Cookies Policy.

8. Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration or destruction.

9. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify users by posting the new version and updating the date.

Contact us:

Padel Flo
The Surrey Technology Centre, The Surrey Research Park, Guildford, Surrey, GU2 7YG, United Kingdom.